柏拉图分析法在护理满意度评价中的作用.pdf

蚌 医学院学报 2007年 5月第 32 卷第 3期 353 [] 1000-2200(2007)03-0353-03 护理医学 , []目的:。方法: , , 。结果:“”、“”、“” 81. 0%, , 14. 0%。结论: , 、。 [] ;; [] R 472　　　[] A P lato ana lys is in evaluat ion of nu rsing sat isfact ion ZHANG Na-i ju, LIU Zong-zh i (D ep artm en t of Inf ectiousD iseases, Th eF irst Aff ilia ted H osp ita l of B eng bu M ed ica l Co lleg e, B eng bu 233004, Ch ina ) [A b stract] O b jec tiv e:To xp lor th rol of Plato analy sis in th mi prov m nt of nursing satisfaction. M e thod :s Som in-pati nts w r inv stigat d by qu stionnair and th r sultsw r d monstrat d by Plato S tatistical Chart. Th main disfaction r sonsw r found out and f asib l m asu r s w r tak n to mi prov th nursing car . R esu lts:81. 0% of th pati nts d issatisfaction w as about insp ction, h alth- ducation and skil,l w hich d cr as d to 14. 0% aft r r ctification. Con clu sion s:W ith th h lp of Plato analysis, nursing sup rvisors can pick ou t k y factors from th comp licat d nu rsing prob l m s, w hich w ill h lp to improv th quality of nu rsing car and r duc th fault to th l ast. [K ey w ord s] nursing ass ssm n;t Plato analytic proc ss;nursing s rvic s 　　, 、、。 (3 ) , 。。 。, (4)。, , “ ,, ”(,,,), ,, 。 (5)。, , [1] 。 2005 9 ～12 , 、()。 (6 )。 ,, , 、, 。 (7 )。,, ,,。 ,。 1. 3　调查方法　, 1　 , 1. 1　一般资料　 126, , , 63, 63;72, 54; 14 ,