Efficacy of a contact center-based communication in optimizing the care of inflammatory bowel diseases.pdfVIP

下载本文档

3
0
约2.92万字
约 5页
2017-03-16 发布于天津
举报
版权申诉

Efficacy of a contact center-based communication in optimizing the care of inflammatory bowel diseases.pdf

1、有哪些信誉好的足球投注网站（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
4、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
5、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
6、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
7、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

Efficacy of a contact center-based communication in optimizing the care of inflammatory bowel diseases.pdf

Digestive and Liver Disease 48 (2016) 869–873 Contents lists available at ScienceDirect Digestive and Liver Disease journal homepage: /locate/dld Alimentary Tract Ef?cacy of a “contact center-based communication” in optimizing the care of in?ammatory bowel diseases Fabiana Castiglione a, Nicola Imperatore a, Anna Testa a,b, Matilde Rea a, Olga Maria Nardone a, Paola Gervetti a, Maria Laura Taranto a, Gaetano D’Onofrio b, Nicola Caporaso a, Antonio Rispo a,? a Gastroenterology, Department of Clinical Medicine and Surgery, School of Medicine “Federico II” of Naples, Italy b Dean of Medicine of A.O.U. “Federico II” of Naples, Italy article info Article history: Received 5 January 2016 Accepted 23 March 2016 Available online 11 April 2016 Keywords: Adherence Contact center Crohn IBD IBD-helpline Ulcerative colitis abstract Background: Telephone helplines are a useful vehicle for the management of chronic diseases even though data on how these can ease management of in?ammatory bowel disease (IBD) is still scarce. AIM: to analyze our two-years’ experience with the ?rst telephone helpline dedicated to IBD in Italy. Methods: The main outcomes of using a contact center (CC) at our Unit were analyzed; all data was prospectively collected. Patients’ requests were classi?ed into medical or non-medical. The percentage of hospitalized patients in the pre-CC period was compared to that after CC activation, to assess the potential clinical gain of using CC. The calls were divided into 5 categories to evaluate a potential correlation between patients’ number of calls and risk of hospitalization. Results: The CC received 11,080 calls and handled 11,972 requests. In particular, 63% of patients phoned monthly for a medical consultation, and 37% called for non-medical reasons. In 2012, the followed-up patients were 1658 with 230 IBD-caused hospitalizations (14%); in 2014, the followed-up patients were 1962 with 182 hospitalizations (9%) (p 0.01). The risk of hospitalization exponentia