连可航班延误的原因剖析.docVIP

内蒙古师范大学旅游学院学士学位论文 航班延误的原因剖析 院系名称 姓　　名 学　　号 专　　业 空乘与管理 指导教师 2014年4月10日 摘 要 由于各种因素，航班的正常率会有所下降，特别是出现大部分的航班延误或者取消时，旅客与民航的矛盾就越来越严重，纠纷就越来越多，有时甚至会激化成冲突。虽然民航就此问题向大家做了很多解释，但是“六问六答”但仍不能令乘客释然。部分旅客甚至大闹机场、占用飞机、辱骂机组、服务人员等过激行为屡屡出现在国内各大机场。要求高额赔偿而拒绝航空公司提出的其他服务措施已经司空见惯，从而给航空公司带来不可避免的损失。同时，无论是在精神上还是在物质上也给旅客们造成不必要的损失。 关键词：航班延误; 旅客原因; 航空公司原因; 其他原因; 延误后的总结 Abstract Due to various factors,normal flights will decline,especially the emergence of most of the flight delays or canceled, and contradictions of civil aviation passengers getting serious dispute on more and more,sometimes even intensify into conflict.Although the Council on this issue we have done a lotto explain, but six asked six A failed to help passengers relieved.Some visitors even shout airport,occupied aircraft,abusive crew and service personnel excesses often seen in major airports.Requires high compensation measures for airlines refuse to put forward other services have become common place, leading to inevitable losses to airlines.Meanwhile, both in spirit or in substance also caused unnecessary losses to the passengers. Key Words: Flight delays, visitors reasons, Airlines reasons, other reasons, summarize the delay after,lose 目　录 1 引言..................................................................1 2 关于航班延误..........................................................1 2.1 航班延误的基本定义................................................1 2.1.1航班延误的现状.................................................1 2.1.2航班延误的原因................................................2 3 减少航班延误，提高正点率.............................................5 3.1航班延误的分析....................................................5 3.1.1航班延误的对策................................................6 3.1.2航班延误所产生的义务与法律责任................................7 4 论文总结..........................................