X百货公司W店员工培训问题及对策研究.docxVIP

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摘要

企业的竞争是人才的竞争，人力资源与高质量人才的掌握是企业在激烈的竞争中脱颖而出的关键。培训是提高员工素质，获得高质量人才的最主要的方式，当前企业对培训日益关注和重视，越来越多的企业纷纷在搭建自身的员工培训体系方面做出大胆尝试，意图增强“人才”这一发展软实力。然而在具体实践时，由于各种各样的原因，培训成效往往不甚显著。本文选取百货零售行业的X公司W店作为研究对象，基于员工培训的相关概念和理论，归纳总结出成人学习理论、学习型组织理论、胜任力模型理论的相关要点，采用问卷调查、实地走访的方式，深入调查W店的人力资源情况和培训现状，旨在找出W店现有培训体系的问题和不足，并经过深入剖析成因，借鉴国内外优秀经验，多方交流探讨，针对这些问题提出可行性改进对策。

本文希望通过对X百货公司W店员工培训提出问题及对策，帮助该公司改进培训工作，在激烈的市场竞争中提升竞争力，得到更好的发展。同时，也期望对其他同类企业培训工作的优化和改进提供参考。

关键词：员工培训百货零售行业培训体系

Abstract

Thecompetitionofenterprisesisthecompetitionoftalents.Themasteryofhumanresourcesandhigh-qualitytalentsisthekeyforenterprisestostandoutinthefiercecompetition.Trainingisthemostimportantwaytoimprovethequalityofemployeesandobtainhigh-qualitytalents.Currently,enterprisespaymoreandmoreattentiontotraining,andmoreandmoreenterpriseshavemadeboldattemptstobuildtheirownstafftrainingsystem,intendingtoenhancethesoftpowerof“talents”.However,inpractice,duetoavarietyofreasons,theeffectivenessoftrainingisoftennotverysignificant.ThisthesisselectstheWStoreofXCompanyinthedepartmentstoreretailindustryastheresearchobject.Basedontherelevantconceptsandtheoriesofemployeetraining,thisthesissummarizestherelevantpointsofadultlearningtheory,learningorganizationtheoryandcompetencymodeltheory.Bymeansofquestionnairesurveyandfieldvisit,itfurtherinvestigatesthehumanresourcesandtrainingstatusofWStore.ThepurposeistofindouttheproblemsanddeficienciesoftheexistingtrainingsystemofWstore,andthroughin-depthanalysisofthecauses,learnfromtheexcellentexperienceathomeandabroad,multi-partycommunicationanddiscussion,andputforwardfeasiblecountermeasurestoimprovetheseproblems.

ThisthesishopestoraisequestionsandcountermeasuresforthestafftrainingofWStoreofXdepartmentStore,soastohelpthecompanyimproveitstraining,enhanceitscompeti