家乐福课长培训教程.pptVIP

Coaching 指导 Think of someone in your life - a teacher, parents, a friend - who was a good coach or mentor回想在你生命中的某个人： 一位教师、父母亲、朋友-谁给过您好的指导与反馈意见 What was good about that person?这个人好在哪里？ What did they do?他们是怎么做的？ How did you feel?您的感觉如何 How did you respond?您的反应如何？ Communication Self Development Team Development What Does TEAM Mean?团队的含义 Together 共同 Each 每人 Achieve 实现 More 更多  Conditions For Team Success团队成功的条件 Shared Vision目标一致 Understanding of the Team团队互相理解 (责任明确) Communication沟通 Strong Leadership强而有力的领导 Involve the Right People to Ensure Commitment选择适合的团队成员 Experienced Help Where Necessary互助合作 Reflecting and Redirecting引导 A Tool for Guiding the Content of Information Exchange: 主导信息交流内容的一个有效工具 Active Listening + An Open (probing) Question 积极倾听 + 开放式（探究式）问题 Questions For Directing可以用来引导对方的问题 Ask “How...”, not “Why... ”问如何...，而非为何... How are you going to change the situation?你希望如何去改变现状呢? How shall I improve in order to get the deal?如何改进才能谈成这笔生意? How could we get these even better?我们怎样才能使这些更完善? Examples Of Directing引导实例 After paraphrasing, asking another question. For example: 在意译完对方所讲的话之后，再提一个问题。如： Just now you mentioned that one big challenge in management is motivation. Would you please tell me how do you motivate your employees?刚才您提到管理中的一个较大的挑战就是激励员工，那么您是如何调动员工的积极性的呢？ Verbal and Nonverbal Signals 言语和非言语信号  Making Sounds Like: Ah..., Mmm..., etc.适当使用鼓励性词语，如：啊...、呃...等 Saying: Go on, Tell me more, etc.说：请说下去，请再详细地谈谈等 Repeating Key Points on Words重复关键词语 Paraphrasing, Reflecting Directing进行事实复述、感情意译和引导 Communication Self Development Team Development Triads Role Play Recording List三人角色扮演记录单 Building Relationship 培养关系 Establish your credibility树立你的威信 Develop mutual trust培养相互的信任 Respect your team尊重你的团队 Communication Self Development Team Development How to take over your position as Sales Manager如何树立课长的威信 Individual meeting with your team members给每个团队成员单独见个面 Use