职场实用英语交际教程（初级）教学课件unit9.pptxVIP

Unit 9Reply to customer queriesLearning objectivesAfter learning this unit, you will be able to:note down specific information about product purchase, including price, MOQ, delivery etc;list two to three key points you need to consider when replying to customer queries;reply to customer queries.职场实用英语交际教程（初级）——Unit 9Unit OutlineScenarioFulfil the taskSet the taskTo extendDevelop the strategiesPrepare for the task职场实用英语交际教程（初级）——Unit 9ScenarioLead Arts Crafts Company is based in Jingdezhen, Jiangxi Province. The company has recently launched new products and planned to exhibit these items at the forthcoming China Import and Export Fair. David Smith, the Sales Manager, asks Zheng Wen, a salesperson, to reply to customers’ queries about the products at the fair.职场实用英语交际教程（初级）——Unit 9ScenarioDiscussion: Work in pairs and discuss the following question. Imagine you are Zheng Wen. What preparations will you make before attending the fair?What information about customers should you collect? age, occupation, purchasing power...What information about the exhibited items will the customers be interested in? price, material, size…How are you going to get specific information about the products? product leaflet, official website…职场实用英语交际教程（初级）——Unit 9ScenarioVocabulary1. The company has recently launched new products and planned to exhibit these items at the forthcoming China Import and Export Fair.exhibit /?ɡz?b?t/ v. 展览e.g. They will be exhibiting their new designs at the trade fairs.他们将在商品交易会上展出他们新的设计。 forthcoming /f??θk?m??/ adj. 即将到来的 e.g. The high school students are working hard to get well prepared for the forthcoming entrance examination.高中生们正努力学习以做好准备，迎接即将到来的高考。职场实用英语交际教程（初级）——Unit 9ScenarioVocabulary 2. David Smith, the Sales Manager, asks Zheng Wen, a salesperson, to reply to customers’ queries about the products at the fair.query /‘kw??ri/ n. 询问，疑问e.g. Our assistant will be happy to answer your queries. 我们的助理很乐意回答诸位的问题。 职场实用英语交际教程（初级）——Unit 9ScenarioLanguage ti