资料文稿案例成果cisco proposal ef.pptxVIP

Cisco Contact Center Solution for EFShuangji GaoOverviewConsultant of Contact CenterTopicsAdvantagesOmniChannelREMCase StudySolutionAdvantagesCisco in the marketIPT、UC和视频的领先地位Gartner Magic Quadrant - 2016Cisco连续5年排名执行力Ability to Execute第一This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from:/doc/reprints?id=1-40KTDWWct=170518st=sbGartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warrantees, express or implied, with respect to this research, including any warrantees of merchantability or fitness for a particular purpose.Gartner: Magic Quadrant for Contact Center Infrastructure, Worldwide May 2016Drew Krauss, Steve BloodQ3N. America Contact Center Market Share (Revenue)Cisco is the market share leader in four consecutive quartersCisco’s share of 44.2% grew by 10.4% y/ySource: Synergy, Q3’CY2017 market shareNote: Genesys acquired Interactive Intelligence in 2016.Q3Worldwide Contact Center Market Share (Revenue)Cisco’s market share is 24.5%Genesys acquired Interactive Intelligence in 2016 and moved to second positionSource: Synergy, Q3’CY2017 market shareNote: Genesys acquired Interactive Intelligence in 2016.Salesforceintegration and Agent DesktopSalesforce Connector architectureciscoData CenterPBX，CTIAgent SitesClientCloudCRM/blog/2012/08/open-cti-moving-cti-integrations-to-the-cloud.htmlIndustrial Scientific in Pittsburgh PA 150 agentsGrainger 1,700 agents/products/crmconnectors/salesforceintegration.phpSalesforce ConnectorsArchitectureAgent PCSFDC GUISoftphone barSalesforce Connector architectureCisco UCCEDat