毕业论文--网上购物消费者权利的保护.docVIP

PAGE II 网上购物消费者权利的保护 Online shopping consumer rights protection 题 目： 网上购物消费者权益的维护 系 名： 专业班级： 学生姓名： 学 号： 指导教师姓名： 指导教师职称： 2015 年 4 月 镇江市高等专科学校毕业设计（论文） STYLEREF 标题 1 摘 要 PAGE 14 PAGE I 摘 要 如今信息技术的快速发展，电子商务的出现也取代了人们传统的消费理念，与传统购物相比，网购能够给人们提供更快捷的购物效率，更丰富产品种类，更低廉的商品价格。但网购也是一把双刃剑，有好的一面，同样也会有不好的一面，让消费者在网上购物的同时，其权益受到了损害。如商家对商品信息的描述不清，消费者在网购中自己信息的泄露，消费者收货时的一些问题，商家对于消费者评价的不满而进行骚扰，售后服务的迟缓性等等，这些问题都是消费者在网购中会出现的问题，如果解决不好这些问题，消费者权益就会很容易受到侵害。但是，相对于电子商务的快速崛起，我国的相关法律法规明显存在着严重的滞后性，法律法规的不健全，导致消费者的权益受到侵害时，得不到法律的有效保障。所以，建立健全的法律法规，加大对网上电子商务的检查力度，有关部门对网上交易进行严格的监督，是保障广大消费者门权益的基础。 关键词 电子商务；网购；消费者权益； Abstract The rapid development of information technology, the emergence of electronic commerce has replaced the traditional concept of consumption, compared with the traditional shopping, online shopping can provide a quick shopping efficiency to people, more rich product range, lower commodity prices. But online shopping is also a double-edged sword, there is a good side, also has a bad side, so that consumers in the online shopping at the same time, their rights and interests are damaged. As the business description of the merchandise information is not clear, consumers in the online shopping in the disclosure of information, some problems of consumer goods receipt, businesses for consumer evaluation of discontent and harassment, after sale service is slow and so on, these problems are consumers in online shopping problems, if these problems are not properly solved the rights and interests of consumers, it is easy to damage. However, compared to the rapid rise of e-commerce, Chinas relevant laws and regulations clearly has a serious lag, laws and regulations are not perfect, causes the consumers rights and interests are infringed upon, cannot be protected effectively. Therefore, the establishment of sound laws and regulations, increase online electronic commerce ins