酒店管理会所__酒店礼宾部政策与程序.pdf

Shift Duties / Daily Check List 工作职责  PURPOSE : That all members of the concierge team are immaculately 要求礼宾部所有成员做到最好。 The following is a list of procedures normally delegated to each shift. This does not exclude Shift 1 from completing procedures indicated for the following shift or vice versa. The order of the procedure will vary in accordance with that days activities. 交接班程序是礼宾部日常工作的重要组成部分. The check list should be used to ensure all the days duties are fufilled by the end of the day and nothing is overlooked. 交接班前，检查本班次工作日记中是否存在被遗忘的问题 For details regarding specific procedures refer to the relevant definition. 以下是具体操作程序 SHIFT 1 - OVERVIEW 早班-概述 1. Collect your pager/walkie talkie and ensure Reception and the Telephonists know the number. 领传呼机/对讲机并确保前台和总机知道号码。 2. Collect your luggage store keys from the Night Staff. You will have to sign them in the Key Register. Likewise you will have to sign them back in at the completion of your shift. 从夜班员工处领取行李仓钥匙，并签收。下班时归还，并登记。 3. Communicate with Night Staff any messages that need to be passed on or followed up. There may be non pre-registered luggage that has to go up to rooms after check outs. 与夜班员工确认有无跟办事宜，在经过核查后将没有登记的行李送至客人房间。 4. Check the Concierge Diary for messages applicable to that day. When you action any requests or messages you should put a neat line through it and initial it as actioned. Likewise if you make any entries you should initial them so that if there are any queries regarding an item they can be followed up with the appropriate person. 阅读交班本，对于已处理好的或者需要找人协助处理的事宜，可作记号区别。 5. Read the Forecast Event Order for the days events. Ensure the function notice boads in the foyer contain the correct information and everything is spelt correctly. 阅读当日活动安排，确保告