星河湾酒店管理制度与程序.docVIP

POLICY PROCEDURE ADMIN. H.R. 保安部制度与程序 Chateau Star River Management Policy and Procedure 广州星河湾酒店 管理制度与程序 Subject: Duty Executive Policy 主题：酒店总值制度 No: GM[2007]001 编号：GM[2007]001 Prepared By: 拟稿： Date: Sep. 15, 2007 日期：2007年9月15日 Commencement Date: 生效日期： Designated By: 审核： Approved By: 批准： Distributed To: Each department 分发：各部门 Page: 3 (including this page) 页数：3页（包括此页） Relevant Personnel: Duty Executive 相关人员：酒店行政总值 PURPOSE 目的： For better execution the executive duty policy and exert the effectiveness of the executive personnel, we hereby establish the following regulations. 为使每天的行政值班能严谨地进行，充分发挥行政人员值班的真正效力，特制定以下行政值班规定，请各位参加行政值班人员遵照执行。 POLICY 政策： Duty Executive is responsible for the overall hotel management at the absence of General Manager. To deal with the emergency and everything occurred within the hotel while on duty (night and holidays), including guest complaints, emergency and other issues that Assistant Manager is unable to solve. 行政总值在总值期间代表总经理全面负责酒店管理，处理值班时间内（含夜间、假日）酒店发生的一切应急和突发问题，包括宾客投诉、紧急突发事件及其它大堂副理不能处理的问题。 PROCEDURE 程序： Duty Executive is required to get on duty following the duty roster approved by GMO. It is forbidden to be late, leave early, or change the shift except the approval of the GM. If you need to change the shift for special reason, report to General Office one day ahead for rearrangement. General Office will inform the General Operator and other concerned departments. 行政总值按总办批准下达的值班表轮值，事前未经总经理批准，不得迟到、早退、擅自换班或找人替岗。如特殊情况需换班的，必须提前一天报告总办另行安排，并由总办负责通知总机等有关部门。 The duty lasts from intraday 18:00 to 9:00 the next morning. On holidays, from 9:00 to 9:00 the next morning. 总值时间为当天下午六时至次日早上九时，节假日总值时间为当天早上九时至次日早上九时。 The duty room is assigned by Front Desk Reception according to room occupation rate. The person on duty is not allowed to designate a room. Meeting guests is not allowed in the duty room. Only the Duty Executive is allowed to lodge in the room. 总值用房由前台接待处根据住房率高低随机安排，值班人员不得指定楼层和房号。平日拿房卡时间为晚上6时后，退房时间为次日上午9时前，周末及节假日拿房卡及退房时间可根据当日住房状况灵