reducing construction disputes through effective claims….pdfVIP

American Journal of Civil Engineering and Architecture, 2014, Vol. 2, No. 6, 186-196 Available online at /ajcea/2/6/2 © Science and Education Publishing DOI: 10.12691/ajcea-2-6-2 Reducing Construction Disputes through Effective Claims Management * Hossam H. Mohamed, Ahmed H. Ibrahim, Asmaa A. Soliman Construction Engineering Utilities Department, Zagazig University, Zagazig, Egypt *Corresponding author: asmaamadany@ Received October 01, 2014; Revised December 05, 2014; Accepted December 09, 2014 Abstract Reducing construction disputes appears to be the main goal for many researchers in the last decay. Each of them has attempted to clearly identify the expected causes of disputes. Construction claims can be considered as a main source of disputes. This paper aims to identify the most important causes that converting construction claims into disputes. A proposed system that can help to avoid converting construction claims into disputes was provided. Factors that causing disputable claims were identified through four stages. The first stage 140 factors that causing disputable claims were collected from international literature. The second stage a brainstorming was used to reduce the number of these factors and get the most common factors causing disputable claims. Hence 31 factors were only considered. These factors were divided into three major categories: behavioral, contractual and operational matters. Through third stage, the thirty one factors were subjected to a further survey to identify their importance index (relative significance). One hundred and two interview