皇冠假日酒店信贷手册.docVIP

XXX PLAZA HOTEL CREDIT MANUAL OBJECTIVE This Credit Manual has been prepared for the sole purpose of assisting management to control the accounts receivable; to minimise bad and doubtful debts and to outline procedures to be followed and adhered to as far as possible. It is prepared for easy reference for all executives and personnel facing credit problems. The Hotel’s losses could be minimised if the hotel executives and personnel dealing with credit matters exercise the safety measures and procedures explained in this manual. This credit manual has been prepared solely for the use of the XXX Plaza Hotel and is confidential and should be shown to unauthorised persons. CREDIT POLICY RESPONSIBILITIES AND AUTHORISED PERSONNEL All credit facilities extended to persons or company on ad hoc or long term basis i.e. more than a year should only be allowed after review and scrutiny by the credit committee chaired by the Financial Controller. Credit Committee comprises : General Manager Resident or Executive Assistant Manager Financial Controller Assistant Financial Controller (Only in the absence of the FC) Credit Controller Director of Sales Marketing Sales Manager (only in the absence of DOSM) Front Office Manager Assistant FO Manager (only in the absence of FO Manager) Personnel recommending credit should also be present to give input during discussion by the Credit Committee. Request for last minutes credit arrangements should be referred to either one of the following executives: General Manager RM or EAM (only in the absence of General Manager) Financial Controller Assistant Financial Controller (only the absence of FC) Credit Controller Who shall have the authority to approve at his/her own discretion. Any personnel who accord credit without the approval from any of the above authorised members will be solely responsible for the account in the event of non-payment. PROCEDURES Overseas Agent No sales personnel is allowed to commit any credit arrangements to Ag