美商工厂审查资料.docVIP

Supplier Audit Checklist : C: compliance; NC: Not Complied; NI: Need Improvement; NA: Not Applicable; 1.0 Customer Satisfaction Auditor : Auditee : Self Score Netgear Score 备注 1.1 Customer Satisfaction Survey客戶滿意度調查 C A customer satisfaction measurement system (survey) is established.　是否制定客戶滿意度調查的系統？ C Survey results are documented and trends of key indicators are available for reference.調查的結果有記錄及關注的問題被參照利用。 C Management reviews results and takes corrective actions. Effectiveness is proven by positive customer feedback.管理者審查...是否有評審結果及進行糾正措施。改善措施被客戶驗證過，是有效的。 Comments by Auditor 1.2 Customer Service (Field Returns Responsiveness)客户服务 C A system defined to timely respond to customer complains and reduce cycle time of RMA, SCAR, RFQ. 有系統來定義客戶抱怨的時效及退貨品，抱怨處理單及报价流程的時效性。 C Customer returns are systematically tracked, evaluated and corrective actions implemented. 客戶的反饋有系統的追蹤，評估及糾正措施的實施。 NA Supplier has a Netgear assigned representation.廠商有一個NETGEAR的專案代表。 NA The contact matrix is available for reference.有聯系方式可以參照 C Field return rate is measured, shows improvement and corrective actions are effective.有定義退貨率及趨示圖，提出的改善糾正措施是有效可執行的。 Comments by Auditor 1.3 Cost Reduction Efforts成本降低管理 C Supplier has a cost reduction procedure that describes areas affected and methods to be employed. The system is strongly supported by management. 有一套成本管理系統來說明區域周邊的影響及實施對應的方法，以強有力的支持公司管理。 C At least one year of cost reduction data is available to support these efforts.可提供至少一年的成本降低管理的數據以顯示廠商的績效。 C Supplier systematically pursues cost reduction opportunities in all areas and data shows improvement for the past year. Cost reduction goal is defined as per Netgear requirements.廠商有系統的追蹤在過去的一年裡，成本降低管理包含所有的區域及數據，並顯示是有進步的。成本降低的目標有符合客戶NETGEAR的要求。 Comments by Auditor 1.4 Delivery Performance (Stock Out, Turns, JIT)交期管理 C Procedure in place to expedite customer requirements and keep customer commitment. Suppli