商务英语写作Unit10_Letters_of_Apology教材教学课件.ppt

Letters of Apology Objectives To learn some samples To master some guidelines for writing letters of apology To learn some useful expressions Introduction Advantages of writing an apology letter • take the writer’s time composing his/her thoughts • take the receiver’s time considering the message and deciding how to respond • permit the receiverto accept the apology without argument or waffling Guidelines for Writing(1) Write as soon as possible Give some explanations for what happened Offer your apology in the beginning Focus on actions to rectify the situation Use considerate and respectful tone Guidelines for Writing(2) Rebuild your reputation Use a formal business letter format Hand-sign the apology letter with a black pen Useful Expressions 1. We are sorry for any inconvenience we caused you. 2. We apologize for our failure and will try not to let this happen again. 3. Please accept our many apologies for the trouble caused to you by the error. 4. Here is my deepest apology for forgetting the appointment we had made. 5. I would like to express my apologies for not being able to keep our 9 o’clock appointment. 6. Pleaase forgive me for my oversight. 7. I hope you will accept my apology. Please rest assured that nothing similar will occur again. 8. Please excuse my delay in answering your letter of July 25. Review To learn some samples To master some guidelines for writing letters of apology To learn some useful expressions Keys to Practice Practice 1 A. 1. discovered 2. complete 3. colleagues 4. collecting 5. stolen 6. sincerest 7. inconvenience 8. refund 9. recovered 10. charge B. 1. embarrassed 2. checking 3. dashing 4. emergency 5. discussing 6. notify 7. absence 8. return 9. convenience 10. apology