思考问题的5个步骤教学幻灯片讲义.pptVIP

* 资料来源： Unitofmeasure 来自新加坡的国际咨询机构 机密：此资料仅供内部参考。未经开锐咨询的书面许可，其它任何机构不得擅自传阅、引用或复制。 2007年8月 思考问题的5个步骤Share your talent, Build our co-vision! 咨询顾问思考和解决企业问题时有三大基本原则…… 以事实为基础 以假设为导向 严格的结构化 ……和一套行之有效的解决问题的方法 第一步 陈述/定义问题 第二步 分解问题 第三步 剔除所有的非关键问题 第四步 制定详细的工作计划和研究计划 第五步 进行关键分析 第六步 综合结果，提出论点和建议 第七步 准备强有力的沟通 ? ? ? ? ? ? ? ? ? . . . . . . . . . . . . . . . . ? ? . . . . . . ? . . . . 项目的时间长度和范围取决于议题及可用的资源 Step 1 State the problem Step 2 Disaggregate the issues Step 3 Eliminate allnon-key issues Step 4 Conduct critical analyses, porpoise between data and hypotheses Step 5 Synthesize findings and build argument ? 其中思考问题的步骤有五个 Clear statement of problem to be solved or issue to be resolved Characteristics of a good problem statement A leading question or firm hypothesis Specific not general Not a statement of fact or non-disputable assertion Actionable Focuses on what the decision maker needs to move forward ? Interviewer states the problem Problem has been clearly stated, and you understand it Problem has NOT been clearly stated, or you don’t understand it You must clearly understand the problem Paraphrase the problem to make sure you have it right Ask questions to clarify the issue Step 2. You are responsible for ensuring the clarity of the problem STEP 1: 陈述/定义问题 STEP 2: 构建分析框架，分解问题 Why use logic trees? 1. To break a problem into component parts so that Problem-solving work can be divided into intellectually manageable pieces Priorities can be set among the parts Responsibilities can be allocated to individuals 2. To ensure that the integrity of the problem solving is maintained Solving the parts will really solve the problem The parts are mutually exclusive and collectively exhaustive (i.e., no overlaps, no gaps) Subissue Subissue Subissue Subissue Subissue Subissue Issues/hypothesis No. 1 Issues/hypothesis No. 2 Issues/hypothesis No. 3 Problem statement Suggestions - Describe your approach to the interviewer as you proceed. Don’t