国际酒店信息化对中国酒店的影响.docVIP

国际酒店信息化对中国酒店的影响 中文摘要： 随着全球经济一体化使酒店业客源更加丰富多样化，市场更加广阔多渠道的同时,酒店业更面临着日趋激烈的竞争环境和不断攀升的客户期望，迫使内人士不断进一步寻求扩大酒店销售、改进服务质量、降低管理成本和提升客户满意度的新法宝来增强酒店的核心竞争力。　　其中最有效的手段之一就是大规模应用先进的信息化技术,变革传统意义上的酒店业竞争方式和经营管理模式以进而赢得新竞争优势，在这方面国际上领先的酒店业一直在不遗余力地探索、实施和推进。据美国酒店及旅游业财务与科技专业人员协会（HFTP）的调查报告显示，先进的信息化技术已成为今后酒店及旅游业获得新竞争优势的重要工具。如何直接借鉴、应用国际先进的信息化技术来增强自身的经营管理工作，避免掉陷阱、走弯路，也日益成为国内酒店业有识之士的焦点。 English Abstract: With the global economic integration so that the hotel industry source diversification richer, broader market through multiple channels at the same time, the hotel industry is faced with increasingly fierce competitive environment and rising customer expectations, forcing people to seek constantly to further the expansion of hotel sales, improve service quality, reduce management costs and enhance customer satisfaction, enhance the hotels new Polaris core competitiveness. One of the most effective means is one of the large-scale application of advanced information technology, changes in the traditional sense of the hotel industry a competitive basis and management model to a new competitive edge to win in this regard the leading international hotel industry has been sparing no effort to to explore, implement and promote. According to the U.S. Hotel and Tourism Association of Finance and Technology Professionals (HFTP) the report of the survey showed that advanced information technology has become the next new hotel and tourism industry an important tool for competitive advantage. How to directly learn from the application of advanced information technology to enhance the operation and management of their own to avoid the trap out, detours, but also increasingly become the focus of the hotel industry insight. 正文 　　国际酒店业先进信息化应用的产生与发展大体上经过了以下五阶段。　　1．电算化阶段：规模化经营的酒店宾馆作为集客房、餐饮、通讯、娱乐，商务文化及其他各种服务与设施为一体化的消费场所，酒店宾馆组织庞大，服务项目多，信息量大，要想提高工作效率，降低成本，提高服务质量和管理水平，必须借助计算机来对酒店运行过程中的人流、物流、资金流和信息流进行计算机化的输入、存储、处理和输出。　　早期的国外酒店业信息化应用正是为此而设计的以替代手工操作为主而引入计算机电算系统，使员工可以利用系统来处理简单、琐碎、重复性的工作，如财务管理，可进行收银、总帐、出纳管理、银行对帐等；