超市店长的角色提升类培训课件.pptVIP

超市店长的角色 - 介绍 店长培训 2009年 Store Manager Training 2009 一个从多角度讲都极为关键的职位A Key manager of many dimensions 是超市内部最有趣味的职位： The most interesting position in Century Mart: 就该职位的丰富和多样性。It’s richness and diversity. 就该职位的挑战性。The challenge. 就该职位的责任性。The responsibility. 就该职位的无限空间。The unlimited scope of the position. 就该职位对个人潜力的挖掘。The personal growth potential. 就该职位在公司中的战略意义。The strategic value for the company. 就该职位的孤独性。The loneliness of the position. 该职位是商人，是财务控制人，是警察，是父母，是收银员，是理货员，是市场营销策划专员… Merchant, finance controller, policeman, parent, cashier and shelf stocker, marketing specialist 是300人的楷模，每一天、每一分钟… A role model for 300 people… every minute of every day. 为什麽成为一个优秀店长如此困难？ 1/3 Why is it so difficult to be a good store manager? 从时间和空间的角度，对于“优秀”本质的定义是不断变幻的。 The forever changing nature of “Good” in time and space. 对于随时随地随机应变和灵活变通的要求。 The need to be permanently adaptable and flexible. 在个人自律、成熟和行为连贯性方面的要求。 The need for self-discipline, maturity and consistency. 做到“双脚能站在泥里”但同时“眼睛能够看到外界”– 二者缺其一都是不够的。 Having your “feet in the mud” and “head in the sky”—one, or the other not being enough. 想和做同时进行。 To think and to do at the same time. 除了优秀以外不能容忍接受团队任何其他表现的能力。 The ability to never accept anything but excellence from your team. 为什麽成为一个优秀店长如此困难？ 2/3 Why is it so difficult to be a good store manager? 培训你的下属的使命感，以及相应的成就感。 The imperative to train your subordinates and to get a kick out of it! 自觉自愿的、而不是为其他人做到每一天都“优秀”。 To want to be “good” everyday for yourself not for others. 向你的顾客倾注超出他们所应得或所能感受得到的爱。 To love your customers more than they deserve or realize! 享受不断向自己和自己的团队施行新想法、新概念的挑战过程。 To enjoy testing yourself and your team with new ideas and new concepts. 能够感受到店内每件设备设施、每件商品的好处 – 并能够让自己的团队和顾客清晰的感受体会到自己的热情！ To feel something for each and every item in the storeand to be able to articulate it to a customer or employee with passion! 为什麽成为一个优秀店长如此困难？ 3/3 Why is it so difficult to be a good store manager? 因为你应该在卖场感觉到远比呆在办公室、待在会议室召开会议、或对着电脑感觉更熟悉、舒服。 Because you have to feel more a