8D Instuctions-8D 解决问题方法的指导.docVIP

D – 1 Team Approach When a problem cannot be solved quickly by an individual , it is necessary to form a TEAM. Model for Effective Teamwork Structure Goals Roles Procedures Interpersonal Relationships Brainstorming A method for developing creative solution to problems. It works by focusing on a problem. NO criticism of ideas – the idea is to open up as many possibilities as possible, and break down preconception about the limits of the problem. Team Organization Cross-Functional Design Engineering Quality Assurance Purchasing Manufacturing Engineering Material Control Sales / Marketing Etc Roles In A Team Leader : A person that lead the team by sets/directs agenda. Champion : Guide, direct, motivate, train, coach, advocate to upper management. Record keeper : write and publishes minutes. Participants : That involve in activity. Facilitator : Encourage / Drive / stimulate the team. D – 2 Describe the Problem Specify the internal / external customer problem by identifying in quantifiable terms the Who , What , When , Where, Why , How , How many ( 5W2H ) for the problem Problem definition is the basic of problem solving. Used during the brainstorming sessions to identify the potential causes. Part of the problem solving process is to identify the root cause of the problem and understand why it existed in the first place. The root cause is the reason the problem exists. Operational Definition of the problem It is important that the problem be described in terms that have the same meaning to everyone. An operational definition consists of verifiable criteria that have the same meaning to the production workers , manager, customer, engineer, buyer, technician ,team members ..etc and used for past ,present and future comparisons and analysis. Symptoms VS. Cause It is uncommon for problem to be reported as symptoms - Noise , won’t work , no power , machine down , broken tool, head froze up , contaminated , rough surface , shortage of parts , quality problem