项目管理chap05.pptVIP

* * Medical Study Project Communications Matrix Stakeholder Key Issues/ Decisions Faced Information Required Communication Approach Sponsor Owner Is this worth the investment? Will this meet the primary customer’s need? What is the relationship between costs and benefits? Credibility/skill of project manager Relationship between costs and benefits over the long term Total cost to the sponsor’s budget Succinct face-to-face presentations Clear, concise executive presentations Additional facts upon request Primary Customer/s Is this going to help me to do my job more effectively? How will my staff react to this project? Will I lose control of my operation? What kinds of costs must I absorb in my own budget? Impact of project on primary customer and staff The role of primary customer in project planning Management style of project manager Impact of changes on day-to-day operations Increased cost of operations ? Face-to-face discussions of operational issues More listening, less telling by project manager Operating cost calculations with detailed assumptions Other Stakeholder/s Will my particular needs be taken care of? Will this make my life easier or more difficult? Are the needs of other secondary customers likely to take priority over mine? Specific, focused information relating to unique concerns Brief, written summaries of the project with clear statements about how it affects them Informal, updating conversations or phone calls as appropriate Team Members Is this a project I want to work on? Will this project be interesting?Is this an opportunity for professional growth? Advancement?Would I want to work with this project manager? Potential scope of work Specific tasks of interest to individuals、Attitudes and opinions of project manager regarding team development as well as technical issues Project orientation meeting Informal conversations Off-the-record discussions Knowledge Management Expand expertise by capturing and reusing knowledge developed Create a less