物业礼仪（Property etiquette）.docVIP

物业礼仪（Property etiquette） Property reception etiquette Politeness is between people in contact with each other to show respect and friendly behavior, reflects the trends and people in the era of moral quality, reflects the peoples cultural level and the degree of civilization. The external manifestations of politeness is reflected through the appearance and manner of language and action. Courtesy, etiquette is not only helpful to maintain the stability of the whole society, but also conducive to the healthy development of society. The property management industry belongs to the service industry, the third industry, serving the people is the main form of production activities. Therefore, in dealing with people, good service for the customer, courtesy, etiquette, is of great significance to improve the property management work. In the property management service etiquette reception aim is customer first, service first, is in the management and service of courtesy, etiquette, to the owners, customer satisfaction, to the owners, users leave a good impression, courteous service, thoughtful service, service with a smile. Property management service etiquette reception work must pay attention to the following points: 1, pay attention to etiquette, pay attention to the principles of. Property management should pay attention to etiquette reception courtesy, service work to overcome inferior thoughts, to recognize that respect for customers is to respect yourself, so be at the reception not only adhere to the principles, but also pay attention to politeness. 2, equally, mannersproper. The object of property management must be enthusiastic reception etiquette to treat, not spectators salute, but can not judge must take high-quality reception service to get the owners or users of your trust in the work, so that they come on an impulse, satisfied. 3, strict with oneself and lenient towards others. In the property management service reception work, the owners or users may make som