如何做好服务顾问（How to be a service consultant）.docVIP

如何做好服务顾问（How to be a service consultant） Automobile customer service consultant should be how to do service work (2009-04-13 08:05:57) reprint labels: Shanghai Maple Automobile customer service service reception car classification: Automobile customer service service As the automobile market is active, the competition of automobile after-sales service station is more and more fierce. In order to improve the service quality and strive for more users, the maintenance station is trying every means to retain more users. So, how should a service consultant do his job?. 1, greet customers with initiative and enthusiasm The first impression that a service consultant gives to a customer is important. It is directly related to whether or not the customer is willing to repair the car and expand the business. Therefore we should do the following: one is warm and friendly reception, such as should take the initiative to introduce yourself to new customers, handed over to the customer name card; two should be treated equally, whether local or foreign, friends old and new customers and old friends, never talk nonstop, and bring new customers clothes on one side; three is to do answer, service consultants should be familiar with all kinds of vehicles, and to fully grasp the situation in the factory, it is not clear where, as far as possible by computer or telephone, dont run to put the customer side, which will make the customer feel that you are not familiar with the business and management; four busy business have let the customer wait, should politely ask the customer to wait, and arrange for people to drink, even meals, Valet to welcome new customer first, because new customers is our development Resources。 2, talk to customers sincerely First of all, we should carefully listen to the introduction of customers, do not interrupt each others speech, if it is related to complaints or warranty period and so on, we should seriously record, do not easily draw conclusions. Secondly,