联邦教程,汽车维修专业（Federal tutorials, automotive maintenance）.docVIP

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2017-08-15 发布于河南
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联邦教程,汽车维修专业（Federal tutorials, automotive maintenance）.doc

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联邦教程,汽车维修专业（Federal tutorials, automotive maintenance）

联邦教程,汽车维修专业（Federal tutorials, automotive maintenance） This article is contributed by leeharley Ppt documents may experience poor browsing on the WAP side. It is recommended that you first select TXT, or download the source file to the local view. Automobile Maintenance Specialty Speaker: Li Bin Section 1: Section 1 of the maintenance department of the auto dealer: objectives and responsibilities The first to buy a new car: from the customer, maintenance departments to provide 4S for customers from the beginning: to buy a new car, 4S shop maintenance department to provide professional maintenance and repair services, customer service service maintenance level affects customers 4S shop overall service satisfaction and direct influence conditions directly affects customers 4S shop overall service satisfaction and directly affect the customer 4S shop for future sales and market reputation of the customers for 4S store future sales and market reputation of the important conditions for foreign customer service: maintenance department in another 4S shop is: foreign customer service maintenance department in another 4S shop is found quality problems existing products and timely feedback to the manufacturers were revised and improved, in order to improve the quality of products, is conducive to better use of the products occupy a larger market Share. Second section: second section: work goal and importance Objective: to ensure customer loyalty through excellent after-sales maintenance quality, so as to obtain a considerable number of fixed customer groups. Customer recognition and trust is a 4S store survival of the main customer recognition and trust, is a 4S store survival of the main guarantee! The relationship between customer satisfaction and dealer trust: Car buying experience, maintenance experience, confidence in distributors Satisfied Satisfied Eighty-five Dissatisfied Satisfied Thirty-five Satisfied Dissatisfied Twelve Dissatisfied Dissatisfied One Maintenance Man