高速公路收费站站长个人工作总结（Summary of personal work of toll station of expressway toll station）.docVIP

高速公路收费站站长个人工作总结（Summary of personal work of toll station of expressway toll station） In 2009, as a * * * highway toll station station, my colleagues in the stations help and support, and actively carry out the work, and achieved certain results, I know the toll station is a group, is one of the most grass-roots organization, at the same time charging station is also an important source of information, provide decision-making basis for leaders therefore, a toll station management, organizational behavior, team spirit will directly affect the daily management of the toll station, so in the work, I stand in the management work of accumulated charges A good and harmonious working atmosphere, and staff in a harmonious atmosphere, and gradually establish a correct outlook on life, forming good work habits and style of work. I. strengthening national policy propaganda work This year, the national implementation of the refined oil tax reform, we aimed at social part owner drivers doubts and misunderstandings, I call * * * toll station staff earnestly road toll policy publicity to explain the work, try to avoid misunderstanding. One is according to the change of the new situation, the charging policy printed leaflets * * toll station, timely payment to the owner for passing drivers, the driver owners understanding and support; two is the construction team, we on the toll station personnel, the smiling service terms and standardized work flow of charge strict examination, focus on improving the work ability and service attitude of staff, improve the * * toll station staff service quality; three is actively coordinate with local government departments, our individual malicious plug lane, intentionally disrupt the charge order behavior resolutely deal with according to law; the four is to increase with the news media communication and coordination efforts of the charging policy propaganda in some important news media, to create a good external environment. Two, improve the toll