预定销售员.pdfVIP

Homeland hotelSheraton Job Description 家园国际酒店沈阳丽都喜 Shenyang Lido Hotel 来登饭店 岗位职责 Position: Reservations Sales Agent Grade: 4L 职位：预 订 部 销 售 文 员 级别：4L Department: F/OSales Marketing Division: F/ORM-RES-004 部门：前厅市场销售部 隶属：RM-RES-004F/O Report to: Reservations Manager 上级：预 订 部 经理 Prepared by: DOSMHotel Manager Approved by: GMHRD 拟稿：市场销售总监酒店经理 批准：总经理人力资源总监 Job Summary: 岗位概述： The Reservations Sales Agent shall steer the incoming room 预订部销售员使酒店的客房预订与酒店的服务目标及程序保持一 bookings in accordance with the hotel’s service objectives and 致，来提高酒店的住房率。预订部销售员有责任回答有关客房预 procedures so that occupancy is optimized. The Reservations Sales Agent has responsibility for all inquires in connection with individual 订的问题。 room bookings. Duties Responsibilities: 职责义务： 1. 1. 1. Handles inquires and bookings in accordance with the 1. 按照部门工作程序处理客房的预订和咨询。 department’s routine. 2. 检查处理日常预定工作。 2. Reviews and deals with the daily reservation. 3. Records and processes in-coming reservations. 3. 记 所有新进的预订 4. Records and processes group reservations. 4. 记 并处理团队预订 5. Ensures all facts of a reservation have been actioned. Example: 5. 确保所有与预订有关的事宜都作妥善处理 Transportation, Amenity and special requirement etc. 6. Provides information to clients on hotel services, activities and 6. 向客人提供有关酒店服务，活动和观光景点的信息。 attractive for the area. 7. 处理取消，更改预订（诸如：延住和提早离开等等〔 7. Processes cancellation/amendments to reservation