0133050866_vc MIS13_CH13_Case2_IBM-Madrid.pdfVIP

Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 13 BUILDING INFORMATION SYSTEMS CASE 2 IBM Helps the City of Madrid With Real-Time BPM Software VIDEO CASE SUMMARY After the terrorist attack in Madrid, Spain, in 2004, the City worked withSy stemsIBM’s business process management software to develop a single, coordinated emergency response center. L=3:38. URL /watch?v=TrMTl2ELp9g CASE The city of Madrid is the capital of Spain and its largest city, with a population of about 3.5 million people, and an additional 2 million in the surrounding metro areas. Madrid is the third largest city in Europe after London and Paris. As tens of thousands of train commuters made their way to work on March 11, 2004, terrorists exploded ten bombs on four trains headed into central Madrid. The devices were pre-positioned on the trains and placed in sports bags and backpacks. They consisted of 22 pounds of an explosive used in commercial mining known as Goma-2, and were detonated by the alarms of attached cell phones that were set to coincide with the times at which the trains would be in-station. One hundred ninety-one people lost their lives and 1,800 were wounded in the attack. This was the worst Islamist terrorist attack in European history. The task confronting first responders was very challenging in terms of logistical, organiza- tional, and emotional tolls. Emergency crews removed bodies from the scene as rapidly as continued Chapter 13, Case 2 IBM Helps the City of Madrid With Real-Time BPM Software 2 possible, but there was no field tria