0133050866_vc MIS13_CH01_Case1_UPS.pdfVIP

Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 1 INFORMATION SYSTEMS IN GLOBAL BUSINESS TODAY CASE 1 UPS Global Operations with the DIAD (a) Global Operations with the DIAD IV VIDEO CASE Systems URL /video.php?mediaid=5Kb0tr9e-mNWk3iIvp3GZQ; L=3:07 (b) UPS’s Next-Generation Mobile Devices Are Here VIDEO CASE URL /watch?v=_0B2-o6BKMM; L=3:22 continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS databases located in seventeen major data centers throughout the world. UPS maintains a fleet of 95,000 delivery vehicles, and 230 aircraft worldwide. A multiyear, multi-