纠正预防指导性文件.docxVIP

NQA Guidance Document for the Completion of NQA Audit findings Corrective Action Submission Form by an NQA ISO/TS 16949 Client or Applicant由NQA的TS客户/申请者提交给NQA的审核发现和纠正措施表的指导性文件OverviewThe Corrective Action Submission Form is the NQA form that records any non compliances raised during a TS audit activity. One form is produced for every minor or major non compliance raised during the audit. A single non compliance may incorporate more than one requirement of either the technical specification itself or an organizations’ defined processes. 概述纠正措施提交表是NQA用于记录在TS审核活动中发现的任何不符合项。审核中发现的每一个轻微不符合或者重大不符合对应一张表格。一个单独的不符合项可能包含技术规范本身或者被组织定义的过程中不止一个的要求The FindingSection 1 of the form will be completed by the auditor and will define the process failure which led to the non compliance, the clause of the technical specification or organizations’ processes to which it did not comply and finally a summary of the objective evidence gathered which supports the raising of the finding.发现表格的第一部分由审核员填写，并定义导致不符合的过程失效，列出没有遵循的技术规范或者组织过程的条款， 提供所收集到的支持该发现提出的客观证据的汇总The ResponseOnce the finding has been raised an organization must take immediate action to contain the issue. For example if an un-calibrated gage was seen on the shop floor the gage would be immediately removed to prevent continued use. If unidentified parts were observed on the shop floor they would immediately be quarantined while their status was determined.回应一旦提出发现， 客户必须采取包含该问题的临时措施。例如， 如果一个未校准的计量器出现在生产场所，这个计量器将被立刻移除，以保证不被继续使用。如果生产现场出现未识别的部件，应将他们立刻隔离同时确定他们的状态Once the situation has been contained it is up to the organization to begin the investigation as to why the non conforming situation occurred. Establishing the correct root cause of an issue is often the most difficult and time consuming part of a corrective action response. Root cause analysis is the structured evaluation of an event or series of events, to identify all those system deficiencies, which permitted the non conformity to occur. Often, organizations will adopt the ‘