Houskeeping 客房服务.pptVIP

Housekeeping----Cleaning the room情景二 清洁房间 Warm-up Watch the vedio and answer the questions below. 1. Is it the guests first time in Sanya? Yes. 2. Which floor does the guest live? 19th floor. 3. When the guest walk out of the elevator, what does the bellman(行李员）say？ Watch your steps, please. And come this way. 4. When they come into the room, what does the bellman(行李员）say？ After you, please. 1. Watch your steps, please. 请注意台阶。 2. After you, please. 您先请。 3. Enjoy your stay here. 祝您入住愉快。 I. Vocabulary 烟灰缸 衣柜 桌子 椅子 电视 空调 遥控器 垃圾桶 梳妆台 小册子 I. Vocabulary 床单 被单 被子 枕头 枕套 窗帘 阳台 床头灯 地灯 抽屉 拖鞋 bed spread/bed cover sheet quilt pillow pillow case curtain Balcony bedside lamp standing lamp drawer slipper I. Vocabulary 洗手池 水龙头 镜子 洗发露 沐浴露 毛巾 浴巾 牙刷 牙膏 浴室bathroom： wash basin tap mirror shampoo bath foam towel bath towel tooth brush tooth paste I. Vocabulary 马桶 插座 开关 浴缸 衣架 toilet/toilet bowl socket switch bathtub hanger Look at the picture and say. Look at the picture and say. Lead-in Q1: How do you feel about the room attendant(客房服务员）? Q2: Is what she does polite? Q3: As a room attendant, what should we pay attention when doing the housekeeping? Lead-in What do we need to pay attention when we come into the room and clean it for the guests? 我们为客人清洁客房时应注意什么？ II. Watch Say. A=Waiter B=Guest A: Housekeeping. May I come in? B: Come in, please. A: Good morning, sir. May I do your room now? B: Yes, please. (After a while.) A: Your room is done now. Is there anything else I can do for you? B: No,Thank you. A: You are welcome. I’m always at your service. A: Housekeeping. May I come in? B: Come in, please. A: Good morning, sir. May I do your room now? B: No, we’re going to have an appointment in this room. A: What time will be convenient for you? B: Would you come back in two hours./ Two hours later. A: No problem. I’ll make up your room in two hours.Is there anything I can do for y