秘书实用英语 教学课件 作者 刘敏 主编 unit4.pptVIP

* * Reception Unit 4 Unit 4 Reception Goals Dialogues Reading Listening Writing Goals: Ⅰ. The main sentences about receiving. 1. How is your family？ 2. My boss should be able to see you shortly. 3. May I ask what you wish to see him about？ 4. Have you made any appointment？ 5. Did you have a nice flight？ 6. Can I help you with your bags？ 7. Would you like to see around the company？ Goals: Ⅱ. Points for attention when receiving. 1. Environment The reception office is appropriately decorated and tidy. 2. Attitude The secretary is polite, helpful, always smiling and warm. 3. Behavior The secretary invites the visitor to sit in a comfortable chair while waiting and gives him something to read: newspapers or magazines to help him relax, or a brochure about the company to publicize it. 4. Knowledge The secretary has a thorough knowledge of the organization, its activities and personnel and can supply information to visitors without having to consult others. New words and phrases: 1. appoint v. 约定 2. appointment n. 约定 3. not exactly 不完全 4. discuss v. 讨论 5. department head 系主任 6. urgent adj.紧急的 Dialogue One: Receiving an appointed visitor Dialogue One: （A: secretary B: Visitor） A: Hello, Mike. What are you doing here？ B: I have an appointment with your boss. A: How is your family？ B: They’re doing fine. A: Would you mind taking a seat here？ My boss should be able to see you shortly. B: Alright, thank you. Is he in a meeting？ A: Not exactly. He is discussing things with a department head over an urgent matter. B: Oh, I see. Receiving an appointed visitor New words and phrases: Dialogue Two: 1. product n. 产品 2. develop v. 发展，开发 3. appointment n. 约会，约定 4. schedule n. 进度表，时间表 5. make an appointment 预约 6. name card 名片 Receiving an unexpected visitor Dialogue Two: Receiving an unexpected visitor （A: Secretary B: Visitor） A: Good morning, sir. Can I help you？ B: Yes, I want to see your manager, Mr.Blac