变更管理的标准操作流程.docVIP

变更管理的标准操作流程 BP宁波和BP镇海炼化共享的SAP 系统 目标 To implement approved changes efficiently, cost-effectively and with minimal risk to the existing or new IT systems and business processes which is related to SAP ; 高效低成本地实施已得当批准的系统变更, 使之对和SAP相关的已有的或新的IT 系统以及业务流程影响最小. To protect SAP production environment and business operation from conflict and/or unaligned changes. 保护SAP的应用环境和业务运作不受互相冲突的或/和没有沟通好的变更影响. Benefits: 好处: Reduced disruptions to business operations; 减少对业务运作损害 Increased productivity of business operation; 提高业务运作效率 Reduced number of failed changes; 减少变更失败的次数 Improved communication on changes; 提高有关变更的沟通 Improved planning and control for change. 改善变更的计划和控制. Scope: 范围 The scope of the change management covers all SAP related service – SAP application and SAP application related infrastructures, list as follows: 变更管理的范围包括所有和SAP 相关的服务- SAP应用和与SAP应用相关的IT基础设施. Routine system maintenance, which has impact to user but aligned as a regular basis; 日常的SAP系统 Incident system maintenance, which have impact to biz – communication to users only; SAP system functionality change or enhancement which may impact BPNB and/or BPZR on business process; The change management process covers the process from a qualified change is requested to move to SAP production environment till the change is moved to SAP production environment, any business study / technical assessment of a change, change development, etc. will be out of the scope. Change management team role/responsibility Change Coordinator: Coordinates all activities necessary to identify, control, track, and audit requested changes in SAP system, tracks Request For Change (RFC) form; Communicates change schedule to all SAP users who will be impacted. Change Initiator / Builder: Fully tests the change, make sure it work as expected and no negative to other functionalities before submitting the RFC; Fills in RFC and submits testing result with RFC to change coordinator; Participates in reviewing a change. Change Implementer: Carries out