试论航空公司客舱乘务员应具备的礼仪规范毕业答辩.pptVIP

毕业实践报告题目：试论航空公司客舱乘务员应具备的礼仪规范Try to talk about airline cabin attendant should have manners 空乘1031班 第八组 学生姓名：李海琳 曾宇春 张音 学 号： 1027083106 1027083130 1027083134 * 2.The importance of cabin attendant manners .. 3. Cabin attendant should have manners 4. How to improve the cabin attendant manners . 1. Conspectus. Catalog Try to talk about airline cabin attendant should have manners 【Abstract】Along with the development of The Times, Chinas aviation market competition pattern has completely entered the age of passenger demand, at this point in daily passenger services and innovative service on board, etc., have a sharp, service etiquette and therefore must be possible to meet the demand of passengers diversity, individuation. In this paper, the cabin attendant should have carried on the preliminary discussion etiquette norms.. 1.Conspectus. Cabin attendant manners, and service attitude are the important of airline service quality. In order to meet the service requirements of different service object, flight attendants need to improve their cultural accomplishment, master solid service skills, have affinity using communication skills. 2. .The importance of cabin attendant manners . In aviation crew cabin attendant is a brilliant team. They or for passenger service, or to prepare for dealing with emergencies, busy and smile is their true portraiture. 3. Cabin attendant should have manners. Carriage from narrow sense refers to the attitude, but is reflected in her presence is a dynamic perspective of beauty, it should include more content, expression and speech, for example, contains one of the dynamic appearance of the component. Good manners is a kind of specification, an accomplishment, a poise, the beauty of it is deeper. Melt the distance between us. 4. How to improve the cabin attendant manners . Flight attendant in need before entry airlines provide training, to ensure that the flight attendant in a good condition cabin service, and can