冰莓庄园专卖店管理手册.doc

目 录 专卖店（专卖店）运营流程图···················································6 专卖店店（专卖店）选址流程图···············································7 第一章 冰莓庄园专卖店的组织结构·········································· 9 第一节 组织结构图·······················································9 第二节 行政架构图························································9 第三节 部门职能与岗位职责描述··········································10 一、店长办公室······················································10 二、陈列组··························································11 三、货品组···························································11 四、收银组··························································12 五、客服组··························································12 第四节 岗位工作职责····················································13 一 店长····························································13 二 导购····························································19 三 收银员··························································22 四 仓储员··························································24 第五节 岗位说明书······················································25 一 店长····························································25 二 陈列组··························································27 三 货品组组长······················································28 四 收银组··························································29 五 客服组··························································31 六、仓储组··························································32 第二章 店长角色定位························································34 第一节 店长的素质要求和工作态度········································34 一 性格····························································34 二 能力····························································34 三 知识····························································34 四 工作态度························································35 第二节 人力资源管理的原则······················