中职英语高教版（2023修订版）基础模块3四单元《Reading+and+Writing》课件.pptxVIP

CustomerServiceUnit4英语3基础模块（修订版）Period34ReadingWriting

elicitcustomercomplaintsandsolutionsdealwithcustomercomplaintsIdentifythelogicofcomplaintletterswriteanemailtodealwithcustomercomplaintsLearningObjectivesexemplifyhonestyanddedicationinwork

03ReadingandWriting

Discussandanswer.小组讨论，回答问题。1)Youreceivedincorrectlydeliveredgoods.2)Thedeliveryofyourorderisdelayed3)Thedeliverymanplacedawrongaddresssheetonyourpackage.Whatwillyoudointhefollowingsituations?你收到的货物不对你的订单延迟交付.快递员在你的包裹上放错了地址单

Readandchoose.阅读信件，选择合适的主题ThomasR.SmithABCCo.3489GreenAve.Olympia,WA98502DearMrSmith,Thankyouforyourtrustinourcompany.I’vereadyouremailabouttheleafletsincorrectlydeliveredtoyourcompany.I’dliketoexpressoursincereapologyfortheinconvenienceduetoourcarelessness.Ithappenedthattherewasanothercompanywhoorderedsimilarleafletsinthesamedistrictasyourcompany.Thestaffwhowasinchargeofthedeliveryputthewrongaddresssheetonthepackageandthuscausedtheproblem.（1/2）

Readandchoose.阅读信件，选择合适的主题。（2/2）Sincewehavebeenpartnersforsolong,we’lltryourbesttoworkoutabettersolutionforyou.We’llarrangeforaseconddeliveryasquicklyaspossibleandmakesureyoureceivetherightleafletstomorrow.Asforthewrongleaflets,ourdeliverymanwillgetthepackagebackfromyourcompanywhenhemakesthedeliverytomorrow.Asyoumentionedinyourletter,delayeddeliverywillcauselosstoyourbusiness.Eventhoughyoudidn’texpresssucharequest,wewillreducethepriceoftheleafletsby15%.Toexpressoursincerity,wepromisetogiveyoua5%discountforalltheleafletswemaymakeforyouinthefuture.Sorryagainforallthetrouble.Hopeyouwillsupportourcompanyasbefore.Bestwishes!Sincerely,RichardBrown

A.Makingacomplaint.C.Discussingbusinesswiththecustomer.D.Expressingthanks.Whatisth