质量管理：整合供应链（第6版）托马斯·福斯特-foster_mq6_inppt_09.pptxVIP

Chapter 9Managing Supplier Quality in the Supply Chain Chapter ObjectivesExplain why the concept of the value chain is important for quality management.Discuss how quality approaches are used to manage supplier alliances.Explain how ISO/TS 16949 is used to improve supplier performance in the auto industry.Copyright ? 2017 Pearson Education, Inc.9-2 The Value ChainValue chainA tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitivenessValue system A network of value chainsValue chain activitiesInbound logistics, operations, outbound logistics, marketing and sales, and serviceCopyright ? 2017 Pearson Education, Inc.9-3 Value Chain ActivitiesValue-chain activitiesCore activitiesNon-value-chain activities Hidden factory Copyright ? 2017 Pearson Education, Inc.Based on M. Porter, Competitive Advantage: Creating and Sustaining Superior Performance (New York: Free Press, 1995).Figure 9-19-4 The Value ChainThe chain of customers:This is revealed when you view the step in the chain after you, as your own customer. For example, if you work at workstation 4 in a process at the core of the value chain, you will make sure that the work you do is absolutely impeccable before you release it to your “customer” in workstation 5. Copyright ? 2017 Pearson Education, Inc.9-5 The Value ChainOne of the most significant aspects of the value chain is the linkage between a series of suppliers and consumers. Copyright ? 2017 Pearson Education, Inc.Figure 9-29-6 Supplier AlliancesA big part of quality improvement requires developing and assisting suppliers so they can provide needed products with low levels of defects in a reliable manner, while conforming to requirements. Treat suppliers as de facto subsidiaries of the customer organization.Copyright ? 2017 Pearson Education, Inc.9-7 Supplier Development ApproachesSingle sourcingNarrowing down the list of approved suppliers for a single component to just one supplierElectronic data int