质量管理：整合供应链（第6版）托马斯·福斯特-foster_mq6_inppt_14.pptxVIP

Chapter 14Managing Quality Improvement Teams and Projects Chapter Objectives1. Discuss how to organize teams for maximum performance.2. Discuss the stages of team development and activity.3. Develop team ground rules to improve team performance.4. Practice resolving conflicts between team members using constructive conflict resolution.5. Develop a project charter.6. Implement an activity network diagram.Copyright ? 2017 Pearson Education, Inc.14-2 IntroductionEmployee participation is a key element for managing changing organizations in an increasingly complex world due to:Complexity in the workplaceAn increase in collaborationChange from routine work to knowledge workMore teamworkCopyright ? 2017 Pearson Education, Inc.14-3 Why Employees Enjoy TeamsMutualityRecognition for personal achievementBelongingBounded powerCreative autonomyCopyright ? 2017 Pearson Education, Inc.14-4 Leading Teams for Quality ImprovementEmployee empowerment and involvement:When using teams, decision-making authority is given to team membersEmpowerment:Giving power to team members who perhaps had little control over their jobsCopyright ? 2017 Pearson Education, Inc.14-5 Leading Teams for Quality ImprovementPromises to employees implicit to empowerment:You will have greater control over your own work.You will not be penalized for making painful changes.Management is changing and becoming more contemporary.Management is committed to quality improvement over the long haul.Management will concede more control over company systems to you.Copyright ? 2017 Pearson Education, Inc.14-6 Leading Teams for Quality ImprovementPromises to employees implicit to empowerment (cont’d):Management values your ideas and opinions and will give them serious consideration.Management trusts you and is worthy of trust in return.You will be rewarded for making decisions that benefit the company.Labor is capable of decision making concerning its own jobs and company processes.Copyright ? 2017 Pearson Education, Inc.14-