实用酒店英语第三版客房服务.pptxVIP

Chamber Services 客房服务;Room Status 客房状态;J=Jane (Housemaid) 　　S=Stephen Nobel (Guest) S: Who is it? J: I am the housemaid. May I come through, please? S: Come in. J: Good morning, sir. I’m sorry to disturb you. S: It doesn’t matter. J: I’d like to clean the room. May I do it now? S: Well, I’m a bit tied up at the moment. Can you come later? J: What time would it be convenient, sir? S: Let me see. Could you come around 12:00? J: I’m sorry, sir. No cleaning can be done between 12:00 noon and 2:00 p.m. May I come between 2:00 and 3:00 p.m.? S: I guess so. I’ll be out then anyway.;J=Jane (Housemaid)　S=Stephen Nobel (Guest) J: Excuse me. Have you any laundry? The laundry man is here to collect it. S: No, not now, thank you. J: If you have any, please just leave it in the laundry bag behind the bathroom door. The laundry man comes over to collect it every morning. S: Thank you. J: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back. S: I see. What if there is any laundry damage? I wonder if your hotel has a policy on dealing with it. J: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry. S: That sounds quite reasonable. I hope there’s no damage at all. J: Don’t worry, sir. The Laundry Department has wide experience in their work. S: All right. Thank you for your information. J: Not at all.;J=Jane (Housemaid) 　　S=Stephen Nobel (Guest) J: Room service. Can I help you? S: Good morning. Can I order some room service? J: Of course, sir. What would you like? S: I’d like a continental breakfast. J: Very good, sir. Would you like tea or coffee? S: Coffee. Could I have a cappuccino? J: Certainly, sir. S: How long will that be? I’m in a hurry this morning. J: It’ll be with you in ten minutes. S: Good. J: Could I have your room number, please? S: It’s 6503. J: Thank you, Mr. Nobel. Goodbye. S: Thank you. Goodbye.;1. Daily Service 日常