应用QCC降低病区噪音污染的方法及成效.pdfVIP

MANAGERIAL PRACTICE 管理实务 应用QCC降低病区噪音污染的方法及成效 ① ① ①② ① ■ 卢晓蓉 何杭英 魏晋才 杜金刊 【关键词】 品管圈 噪音管理 【摘 要】 目的：发现病房主要噪音来源，改善患者就医环境，开展优质护理服务。方法：开展以“降低病区噪音”为主题的品管圈 活动，采用现状调查方法对160名住院患者进行了病房噪音主观评价的调查研究，分析原因，制定相应的对策并组织实施，比较开展品 管圈主题活动前后病区的噪音改善情况。结果：各类主要噪音均有不同程度的降低；患者对病区环境满意度提高。结论：品管圈活动在 降低病区噪音活动中效果显著，有效地提高了病区环境的舒适度、病人的满意度，也提高了护士护理管理的参与意识和工作的积极性。 Effectiveness and methods on application of quality control circle for reducing noise pollution in ward / LU Xiaorong, HE Hangying, WEI Jincai, DU Jinkan// Chinese Hospitals. -2014,18(3):42-43 【Key words】 quality control circle, noise management 【Abstract】 Objectives: To discover the major source of noise in ward, improve patients medical environment and to carry out quality care. Methods: Quality Control Circle centered on reducing noise in ward were carried out. Ward noise before and after this project were compared and 160 inpatient were selected to receive a survey to assessment ward noise. Results: The major types of noise in varying degrees are decline. Patient satisfaction rate in ward environment is increased. Conclusions: QCC in Ward has significantly reduced ward noise, effectively improved ward environment and patient satisfaction, improved nurses participation and enthusiasm in care management as well. Author’s address：Affiliated Dongyang Hospital, Wenzhou Medical University, No.60, Wuning West Road, Dongyang, 322100, Zhejiang Province, PRC 着人们就医需求的变化和医学模式的 担任。其中，辅导员负责对整个品管圈活 位，置于距离墙面和其他反射面至少1m、 随 改变，涉及噪音、光线、空气质量等 动进行指导和监督；圈长负责对活动进度 距窗约1.5m、距地面1.2~1.5m高处。图1为 就医环境问题也越来越受到关注。病房噪 进行统一管理和统筹安排；所有圈员须参 样本病区24小时噪音监测值。《声环境质 音管理是病房环境管理的重要内容和关键 与每个步骤的实施并轮流负责活动某一环