酒店网站评估外文文献Evaluation of hotel websites_ Progress and future developments.pdf

International Journal of Hospitality Management xxx (xxxx) xxx–xxx Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: /locate/ijhm Evaluation of hotel websites: Progress and future developments Rob Law School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST-East, Kowloon, Hong Kong SAR A R T I C L E I N F O A B S T R A C T Keywords: Website evaluation has gained considerable attention from academic researchers since the emergence of hotel Literature review websites in the late 1990 s. Previous studies have developed and adopted various methodologies and approaches Website evaluation for website evaluation. However, studies tracking changes in hotel website evaluation along with their rapid Hotel website development have been scant. This study traces the chronological changes in website evaluation models and provides future research directions. The main findings indicate that information quality has been the main focus although different terms or expressions have been used to represent the concept. In addition, many diverse website evaluation models have been advocated in the past decade. Findings of this study can provide practical implications for