餐饮培训手册大全.doc

餐饮培训手册大全 目 录 TOC \o 1-4 \h \z \u HYPERLINK \l _Toc154548845 1.知识 PAGEREF _Toc154548845 \h 4 HYPERLINK \l _Toc154548846 1.1餐厅物品知识 PAGEREF _Toc154548846 \h 4 HYPERLINK \l _Toc154548847 1.1.1餐具知识 PAGEREF _Toc154548847 \h 4 HYPERLINK \l _Toc154548848 1.1.2玻璃器皿知识 PAGEREF _Toc154548848 \h 5 HYPERLINK \l _Toc154548849 1.1.3自助餐物品知识 PAGEREF _Toc154548849 \h 5 HYPERLINK \l _Toc154548850 1.1.4布草知识 PAGEREF _Toc154548850 \h 6 HYPERLINK \l _Toc154548851 1.1.5杂项知识 PAGEREF _Toc154548851 \h 6 HYPERLINK \l _Toc154548852 1.1.6易耗品知识 PAGEREF _Toc154548852 \h 6 HYPERLINK \l _Toc154548853 1.2菜品知识 PAGEREF _Toc154548853 \h 7 HYPERLINK \l _Toc154548854 1.2.1菜单知识（菜单的设制，印刷及菜单设制） PAGEREF _Toc154548854 \h 7 HYPERLINK \l _Toc154548855 1.2.2菜肴知识 PAGEREF _Toc154548855 \h 7 HYPERLINK \l _Toc154548856 1.2.3西餐食品服务知识(仅为一般知识了解，暂不提供西餐服务) PAGEREF _Toc154548856 \h 7 HYPERLINK \l _Toc154548857 1.2.4汁酱表知识 PAGEREF _Toc154548857 \h 9 HYPERLINK \l _Toc154548858 1.3酒水知识 PAGEREF _Toc154548858 \h 9 HYPERLINK \l _Toc154548859 1.3.1酒水 PAGEREF _Toc154548859 \h 9 HYPERLINK \l _Toc154548860 1.3.2茶 PAGEREF _Toc154548860 \h 20 HYPERLINK \l _Toc154548861 1.4服务语言 PAGEREF _Toc154548861 \h 22 HYPERLINK \l _Toc154548862 1.4.1服务礼貌用语 PAGEREF _Toc154548862 \h 22 HYPERLINK \l _Toc154548863 基本要求： PAGEREF _Toc154548863 \h 22 HYPERLINK \l _Toc154548864 礼貌用语 PAGEREF _Toc154548864 \h 23 HYPERLINK \l _Toc154548865 1.4.2基础餐饮英语 PAGEREF _Toc154548865 \h 24 HYPERLINK \l _Toc154548866 1.5专业术语 PAGEREF _Toc154548866 \h 33 HYPERLINK \l _Toc154548867 1.6食品卫生知识 PAGEREF _Toc154548867 \h 34 HYPERLINK \l _Toc154548868 1.6.1食物卫生管理 PAGEREF _Toc154548868 \h 34 HYPERLINK \l _Toc154548869 保持食物卫生要点 PAGEREF _Toc154548869 \h 34 HYPERLINK \l _Toc154548870 1.6.2各类食品的卫生要求 PAGEREF _Toc154548870 \h 35 HYPERLINK \l _Toc154548871 1.6.3员工的卫生管理 PAGEREF _Toc154548871 \h 37 HYPERLINK \l _Toc154548872 健康管理 PAGEREF _Toc154548872 \h 37 HYPERLINK \l _Toc154548873 卫生管理 PAGEREF _Toc1545