Outstanding Cares for Business Award of August 八月杰出关爱生意奖.pptxVIP

;Outstanding Cares for Associate Award of August 八月杰出关爱员工奖; 陆文辉Sunny是中餐厅的主管，即使有时看他是笑嘻嘻的，但是他做事比谁都认真，对同事也是很关心。在餐厅经常帮助同事并会细心，耐心的教导。 Sunny is the team leader of FiveZen5es. He works carefully in daily time although he laugh a lot. He do cares associates and always help others. 他之前是收银员，为了培训出一个胜任繁琐的收银工作的徒弟，他利用休息的时间给新员工孟有龙Paady传授收银工作的经验。由于刚刚接触收银工作和经验欠奉，Paady经常有做得不足的地方。有一天晚上做账的时候，Paady发现现金对不上报表的金额。他怎么找都找不到原因所在，情急之下就打电话给了正在休息的Sunny，接到电话之后，他很快的回到了酒店。 Sunny used to be a cashier. He wants to train a apprentice. He uses his resting time to teach Paady. For Paady’s weak experience of cashier, he always done less than place. When once paady find something wrong with the report forms at night. He can’t find the reason of it so that he call Sunny. Sunny come back to hotel immediately and started to check the report one by one. ; 并开始查找现金对不上账的原因，一张张账单的开始检查。最后发现是收银结账的时候把现金的账单挂入了银联。所以导致现金挂入的账少了、银联挂入的账多了。当全部收银报表都做好的时候，已经快是晚上一点半了。他并没有责怪收银员，而是教导收银员下次要小心点，并在出错时该如何找出错误，在他的循循教导之下，Paady快速的适应了收银的工作，在之后的工作里陆文辉不断帮助Paady纠正他的错误。这样能让员工在鼓励的坏境下接受新的工作并能胜任他的新工作。 At last he find the reason at nearly 1.am. He didn’t blame the cashier but teach them how to deal with this kind of situation next time. Under his help, Paady do a better and better job and every associate is under a encouragement area. 一次接到领导的安排要整理红酒屋的时候，他在下班的时候领着一个收银员把整个红酒屋清理干净并排序的整整齐齐的。客人的存酒多又乱，有上千支客人存的红酒、洋酒、白酒，还有餐厅本身的快上万支红酒。 When he get the order to clear up the wine cellar, he clear it up after his duty with another cashier. There are many wine in the room, they need to mark every one of the wine and put it in order. ;这些全部都要一一做好标签，放的整齐有序。当整理完的时候已经是快要下午吃饭的时候。他又顺便把仓库整理了一遍，在搬重物的时候还不小心闪了腰，到现在他的腰还时不时会痛。但是即使是这样，总是能看到他对员工亲切的笑脸。 After that he even clear up the room. But when he clearing the room he injure his waist. He always work with smile even with his waist ate. 对于新的同事，陆文辉总是能以包容和关心的态度去教导他们，能让他们感受到酒店的温暖。在我刚开始来的时候，陆文辉主动热情的告诉我哪些是熟客，他们享有哪些折扣，他们的兴趣爱好是什么，让我快速掌握整个餐厅的各种信息。他经常义务加班，下班后看到我们忙不过来都会帮助我们以后再走。虽然每天关心员工的