毕博上海银行咨询To-be-Deliverables Chap5_K.pptVIP

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毕博上海银行咨询To-be-Deliverables Chap5_K.ppt

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kpmg Hanvit Bank * Confidential to Hanvit Bank CRMS Project Table of Contents 1 Executive Summary 2 Background Overview 3 Commercial CRMS “To Be” Process Model, Design Requirements Work-Plan 4 Retail CRMS: Objectives, “To Be” Components, Process Improvements Work-Plan 5 Commercial CRMS Process Improvements 6 Plan Sign-Off Next Steps 7 Appendix ?? 1. ?? 2. ?? ? ?? 3. ???? CRMS “To-Be” ???? ??, ?? ?? ?? ? ?? ?? 4. ?? ?? CRMS : ??, “To-Be” ????, ?? ?? ?? ? ?? ?? 5. ???? CRMS ??? ? ?? 6. ?? ?? ? ?? ?? 7. ?? 5.1 Overview: This chapter summarizes the process improvements expected to be implemented related to the CRMS project Activities described in Chapters 3 4 cover initiatives for CRMS process improvements directly related to the CRMS function such as: Enhancements to commercial credit analysis processes Streamlining of position functions for more efficient commercial credit review Enhancements to Retail credit approval processes for more efficient credit approval Automated retail commercial credit scoring capabilities The chapter covers four additional initiatives derived from the Commercial CRMS process improvements: “To Be” functional model for Loan Review “To Be” functional model for Relationship Management “To Be” functional model for Portfolio Management “To Be” functional model for Marketing Process Improvements: Overview 5.1. ?? CRMS ????? ???? ??? ???? ?? ??? ???. 3, 4??? ??? ???? ???? ??? ?? ??? ???. ?? ??? CRMS ??? ?? ???.- ?? ?? ?? ???? ??-???? ?? ??? ?? ?? ?? ???-???? ?? ?? ?? ???? ??-???? ?? ? ???? ?? Scoring ?? ? ???? ?? ?? CRMS ???? ??? ?? 4?? ???? ??? ??-Loan Review? ?? To-Be ??? ??-RM? ?? To-Be ??? ??-????? ??? ?? To-Be ??? ??-???? ?? To-Be ??? ?? 5.1 Overview: cont. The final component is a detailed work-plan covering: Tasks Milestones Deliverables Dependencies Process Improvements: Overview 5.1 ??: ?? ?? ??? ??? ??? ?? ?? ?? - ?? - ?? - ??? - ?? ?? Process Improvements: Loan Revi