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质量循环Quality Circles 怎样实施成功的质量循环How To Implement Successful Quality Circles 概述 Overview… 欢迎辞 Welcome 本次会议的目标 Objectives of Session 培训参会人员如何在其企业进行成功的质量循环To teach attendees how to successfully implement Quality Circles within their business 介绍工作手册Introduction to workbook 解释顾问的作用Explanation of Consultant’s Role 会议安排 Logistics 议程、洗手间位置、中间休息Schedule, toilets, breaks etc 会议议程 Agenda… 质量循环的定义What is a Quality Circle? 好处 What are the benefits 适用人员 Who should be involved 对程序进行概述 Overview of the Process 准备 Preparing 了解你的作用 Understanding Your Role 思考的工具 Thinking Tools 会议议程 Agenda… 头脑风暴 Brainstorming issues 排序 Prioritising 征兆 Symptoms 原因 Causes 解决方法 Solutions 质量循环之后 After the Quality Circle 结束 Close 质量循环的定义What is a Quality Circle? 质量循环是一个用于解决复杂问题的程序The Quality Circle is a process that can be used to resolve complex problems 请记住，每一个问题的出现都代表着一个机会Remember that every problem actually represents an opportunity 这是结合头脑风暴、创造力和员工一起来解决问题It brings together brainstorming, creativity and the team to find solutions to problems 质量循环的作用Why Use Quality Circles? 质量循环的作用Why Use Quality Circles? 质量循环的其它好处Other Benefits of Quality Circles 团队建设－大家一起工作来解决问题Team Building - Everyone works together to create workable solutions 注重过程－适合每个人Process Oriented - Suits everyone 程序容易遵循－始终抓住每个人的注意力Easy to follow procedures - Keeps everyone focused 公平－每个人都是平等的Impartial - Everyone is equal 质量循环的适用对象Who Should Be Involved? 所有的员工All team members 他们不一定是高级管理人员－公司所有员工都有能力为这一程序做出有价值的贡献They do not have to be senior team members – all team members have the capacity to make a valuable contribution to the process 程序 The Process… 成功的关键是遵循程序的步骤：The key to success is to follow the process… 对问题展开头脑风暴Brainstorm for problems 对问题进行排序，选择出哪些问题是需要优先讨论的Prioritize the problems to choose the problem that you are going to work on first 找出问题的“征兆”－你怎么知道出了问题？Identify the “symptoms” of the problem – how do you know that there is a problem? 寻找导致问题的“根源”Explore the “r