必威体育精装版酒店前厅英文培训PPT.pptVIP

2、 Reception ① sales rooms, recept hotel guests, hotel check-in ,room assignments; ② grasp the dynamic information of the guests, control the room state; ③ make Rooms Daily and other forms of business; 3、Information desk Answer inquiries of the guests including the introduction of in-store guest services and related information:city sightseeing, traffic conditions, community activities, etc. Receive guests and visitors; Processing mail, messages. Keeping the room keys and ?distribute them 4、Cashier Go through the check-out formalities Provide?the?foreign?currency?exchange?service. Providing valuables?storage services?for guests. Contact with other cashiers to check the bill The night?audit 5、Concierge ① To welcome guests in the lobby ,airport or railway station. ② Responsible for guests luggage transport, storage and security. ③ Umbrella storage and rental. ④ To help find someone in public. ⑤ Escort guests into the room and introduce individual services, distribute the newspaper, letters and messages. ⑥ Arrange taxi for tenants. ⑦ Direct cars at the entrance foyer to ensure the traffic outside safety and liquidity. ⑧ Answer inquiries of guests, guide the direction for the guests. ⑨ Convey the relevant notice. ⑩ Responsible for other matters entrusted?by the guests. 6、Switch Board Transfer phone. Offer Do Not Disturb phone service. Morning call. (by?phone?or?by?knocking?on?the door) Answer phone inquiries. Handle telephone complaints. Receive telephone messages. Handle long-distance calls. Spread or eliminate emergency notification or description. Play background music. 7、Business Center Provide typing, translation, photocopying, fax, Internet and other business services. provide secretarial services for the guests as needed Offer conference room and other office equipment rental services Arrange professional translator or interpreter Chapter.8 Dialogue TRANSITION PAGE 8、Dialogue The Registration登记入住 (R): Good evening. What ca