饭店复习题2008.docVIP

资料来源：四、五、六章PPT 1Rooms Division includes which one of the following?? A. Security B. Guest Services C. Housekeeping D. All of the above. 2 Which of the following hotel employees are responsible for balancing the guests accounts every day?? A. Night Auditor B. Front Desk Clerk C. General Manager D. Accountant 3 Total room sales divided by the number of rooms sold represents:?a. Rack Rate. b. Average Daily Rate. c. Room Occupancy Percentage. d. Daily Report. 4 The concierge is under which department??A. Security B. Accounting C. Rooms Division D. Front Office 5 Which of the following is NOT a function of the front office??A. Sell rooms B. Balance guest accounts C. Offer services such as mail, FAX, messages, etc. D. All are functions of the front office. 6. Which of the following room rate plans include a room only, no meals?? A. American Plan B. Modified American Plan C. European Plan D. Bermuda Plan 7． Total rooms in the hotel are 410; total rooms available are 400; total rooms sold are 350; total revenue is $38,500. What is ADR?? A. $93.90 B. $96.25 C. $110 D. $112.50 8． Yield management is:? A. A demand forecasting technique used to maximize room revenue. B. A Night Audit task used to balance guest accounts. C. A housekeeping system used to increase efficiency. D. An accounting term used to determine optimal ratios for use in management decisions _______________ will monitor reservations and, based on previous trends and current demand, determine the number and type of rooms to sell at what price to obtain the maximum revenue.?? A Revenue management? B Front-desk operations? C Reservations management? D Daily revenue trends Rooms Division includes which one of the following?? Security Guest Services Housekeeping All of the above. 1、 The ADR is calculated by dividing the total sales by total number of guests in the hotel.?? A. True B. False 2、The front office managers main function is to ensure that the housekeeping department maintains a high quality of clea