(酒店服务实用英语）C1 前台服务.ppt

Type of Payment paying in cash paying with check paying by credit card paying by signing the bill A man guest comes to the Front Desk to check out. His name is John Walker who is in Room 4016. You are the cashier and check up his information. John Walker checked in the hotel three days ago in the afternoon of March 10. You ask him whether he will check out before 12:00 today and print the bill for him. The bill is totally RMB1,980 including 10 percent service charge. John Walker has paid an advance deposit of RMB2,500. So you will give him invoice and his change RMB520. ? Now, please stimulate a dialogue according to the situation. Situation: Checking out A: Good morning. Is this where I can pay my hotel bill? B: ????????(1)?????????（好的，请告诉我您的房号，您什么时候想要退房？） A: My room number is 1012 and I’d like to check out right now. B: Just a moment, please (checks files). ????????(2)?????????（您是美国来的史都华先生吗？） A: Yes, Richard Steward. B: ????????(3)?????????（史都华先生，请问您最后2小时有没有在酒店付账签单？） A: No. B: ????????(4)?????????（您今天早上有没有使用任何的酒店服务？） A: Ah, I used the mini-bar, drank a tin of coca-cola and made a long distance call in my room. B: I’m afraid your final bill hasn’t reached here yet. One moment, please. I’ll call the department concerned. (He makes a call and then adds the amount to the bill.) Sorry to have kept you waiting, sir. Here is your hotel bill. Please check it. A: I’m sorry. What’s this for? (Pointing to a figure) B: ????????(5)????????。（那是您在房间消费了饮料和使用了电话所产生的费用。） A: I see. Thank you. Can I pay with traveler’s check? B: Certainly, sir. (He fills out checks and hands them and his passport to the cashier.) Here are your bill and receipt, Mr. Steward. Hope you have enjoyed your stay with us here and have a pleasant trip home. A: Thank you. Learn and Practice More 1. Yes. Please tell me your room number and when you are checking out. 2. Are you Mr. Steward from America? 3. Mr. Steward, did you sign any bills in the last two hours in our hotel? 4. Have you used any hotel