6 sigma-W1_08_Process Mapping六西格玛培训教材.pdfVIP

Process Mapping Process Mapping Process Mapping 过程图 过程图 过程图 1 Process Mapping - Learning Objectives Process Mapping - Learning Objectives 过程图-学习目标 过程图-学习目标 After completing this module, you will be able to… 完成这部分以后，你将能….. 1. Identify Start and End points of a process. 识别过程的开始和结束点. 2. Create a process map that visualizes how work is done. 建立怎样完成工作的可视化过程图. 3. Identify the process inputs and process outputs. 识别过程输入和过程输出 4. Identify waste and non-value-added process steps. 识别浪费和非增值工序. 2 Terminology 术语 Terminology 术语 过程图- Process map A map of processes represented by defined icons. A comprehensive process map can provide a lot of information for improvement such as RTY, COPQ, Cycle Time or DPU 实际过程的一种图形表示。一详细过程图包含了 许多对过程改进有益的信息，如：RTY、 COPQ、周期时间和DPU. 。 增值步骤– Value-added step A process that add value to the product in line with the customer need 一个为了满足客户需求而对产品有增值的步骤。 3 Terminology 术语 Terminology 术语 客户-- Customer The role that define clearly in the project scope. The customer can be the end user, internal customer in the next step 由项目的范围所定义。客户可能是最终使用者、另 一内部的组织或下一过程步骤 输出– Output （Y ） Any traits or characteristics of the product that defined as critical 产品中被客户所定义成关键因素的任何东西或特性 输入- Input （X ） Any variables that has impact on the output 对输出有影响的变量 4 Terminology 术语 Terminology 术语 控制变量- Control variable Those variables or inputs that