Leadership, Management and Supervision - Nonprofit ：领导，管理和监督-非营利.pptVIP

More on time management Decision-making Distinguish issues from causes Focus on underlying issues, not complaints Build on what works Indecision is in fact a decision, one that wastes time Decisions should be made at the front lines, not executive office, wherever possible Decisions should be made by those who have the most information in the issue. Emotional Intelligence Identifying emotions: the ability to perceive and recognize emotions in oneself and others Using emotions: the ability to generate and feel emotions in communication Understanding emotions: the ability to understand emotional information, how they arise and combine Managing emotions: the ability to regulate expressions of emotions in oneself and others so as to promote interpersonal understanding and growth. Personal Emotional Competencies Self-awareness of one’s own inner states Recognition of how one’s emotions influence attitudes and communications Self-confidence in one’s own worth and capabilities Self-management and control of one’s own feelings, impulses, resources Trustworthiness in maintaining personal honesty and integrity Conscientiousness, taking responsibility for personal performance Adaptability, flexibility in handling change Initiative, readiness to act on opportunities Achievement-orientation, internal readiness to improve or meet higher standards of excellence Social-emotional competencies Social awareness of others’ feelings, needs, concerns Body language: reading voice, movement, gestures, eye contact, volume, posture, silence, timing Empathy: sensing others’ feelings, perspectives, taking active interest in their concerns Organizational awareness: reading a group’s emotional currents and power relationships Service orientation: anticipating, recognizing, acting on consumers’ needs and interests Social skills in inducing desirable responses in others Developing others: sensing others developmental needs and bolstering their competencies More social-emotional competencies L