商务英语口语Unit_13._Complaints_and_Claims教材教学课件.ppt

Unit 13 Complaints and Claims ;Part 1 Teaching Aims To say sentences about complaints and claims To form conversations concerning complaints and claims To form monologues about complaints and claims To make an oral presentation about complaints and claims;Part 2 Useful Sentences Read loudly the following sentences about complaints and claims and understand their meanings. ;1. Due to your inferior quality, we have no choice but to file a claim against you. 由于你方的品质低下，我们别无选择，只 能要求索赔了。 2. Now that you fail to deliver the goods on time, we shall pay high prices for the delay. 由于你方未能准时交货，我方将要为延期 付出昂贵的代价。 ;3. We should have received 20 tons of goods, but the reality is we only get 15 tons. You should be responsible for the short loading. 我们本应该收到二十吨的货，可事实是我 们只拿到了十五吨，你方应该为这次的短 重负责。 4. The quality of these goods is not satisfactory at all. 交付的货物质量一点都不令人满意。;5. These cartons don’t appear to have been properly packed. They have been soaked. 这几箱显然是没有包装好，全浸透了。 6. We are sorry to tell you that the goods you sent us this time are rather different from the sample we had received before. 很遗憾的是你们这次发的货和我们之前 收到的样品并不吻合。;7. Our clients are very dissatisfied with this consignment because the color of the vase is amber not yellow. 我们的客户对这批货很不满意，因为花 瓶的颜色应该是琥珀色而不是黄色。 8. On opening the carton, we are shocked because it contained completely hocked shocked different items. 一打开纸箱，我们很惊讶的发现里面装 的是完全不同的货物。;9. Due to your delay of the shipment, we shall suffer from great losses of failing to meet the big season of Christmas. 由于你方交货期的推迟，我方将因为赶不上圣 诞节这一旺季而损失惨重。 10. We have to file a claim against you for the short weight. 因为短重的问题，我们已向你方提出了?? 赔。;15. We shall not get to the bottom since this is