酒店实用英语unit_7_Laundry_Service教材教学课件.pptVIP

小飞守角制作 Sub-module 7: Laundry Service 小飞守角制作 Professional Competence Competence Objectives: how to give a clear instruction about introducing the laundry service how to let the customers know the time and procedures of washing and dry-cleaning how to give a satisfactory explanation when you make the wrong delivery of the laundry 小飞守角制作 Contents Job Knowledge and Experience Sample Cases Technical Training Introduction to Hotels 小飞守角制作 Job Knowledge and Experience If you are a hotel’s clerk, you should emphasize the following points when you meet with the difficulties of laundry service: 1. If the new customers try to make the intention of laundry service, as a clerk in the hotel, you should clearly explain to the clients of each of laundry service rules and costs; 2. Should be enabled customers to understand the hotel cleaning and washing clothes on the requirements of the washing process in order to avoid mistakes; 3. If you find the phenomenon that the customer’s clothes are broken, you should be, in the normal laundry process, communicate with clients before the beginning of laundry, and endeavor to provide a solution to it; 小飞守角制作 Job Knowledge and Experience 4. Please let the customers understand the laundry schedule so that customers can arrange their time. If they have an urgent need for cleaning clothes, you can give clients a suggestion to take quick service, but pay attention to the higher cost of this service; 5. You will return the clothes to the customer’s room as soon as the laundry service finishes. If the clothes have been sent to the wrong place, first of all, do not hesitate to extend the most sincere apologies to the customer, and then find out the clothes as soon as possible; 6. After all the laundry procedure is completed, please do not forget to ask the customers to sign the laundry list and inform them of the terms of payment. 小飞守角制作 Sample Cases Case 1: 1. Could you fill out the laundry form, please? 请您填写一下我们