酒店实务英语Module_2_Housekeeping教材教学课件.ppt

Module 2 Housekeeping; ;Learning Objectives;Warm-up;2. Discuss the following questions with your partners. ⑴ What does a receptionist usually do in a hotel? ⑵ What does a floor attendant do? ⑶ Are you familiar with the room facilities in a hotel? Name some of them.;R= Room Attendant G=Guest G: Good morning, are you a room attendant? R: Yes, I am. G: Where is room 1008? R: It is along here. May I show you to your room? G: Yes, please. Here is my room key. R: May I help you with your suitcases, sir. G: No, thanks. I can manage it. R: This way, please. (After a while) Here we are. G: Thank you. When will our baggage arrive? R: The bellman will take it up soon. G: OK. R: How do you like this room? G: Oh, it looks comfortable and cozy. I like it very much. R: The room is facing south and commands a good view of Zhujiang River. G: Yes, how lovely it is! R: Here is your key, sir. Have a good time here.;1. Listening practice Listen to the dialogue carefully and write down what you heard. R: Would you like me to ? G: Yes. R: Here, let me . G: That’s OK. R: OK. Follow me. The elevator goes to as well. G: What floor am I on? R: The 10th floor. Here we are. May I see your ? G: Here you are. R: Here is your room. Have a nice time. G: Thanks.;2. Role-play;Complete the following dialogue according to the Chinese in brackets and then read it in roles. J=Jacky Doorman S=Stephen Brook Guest　　　　 J: Good morning, sir. Welcome to our hotel. I’ll show you to your room. (您有两个手提箱和一个背包).Is that all right﹖ S: Yes, that’s right. J: (背包里有没有值钱的或者是易碎的物品呢?) S: Yes. There is a bottle of whiskey. J: Could you carry this bag, sir﹖ (我恐怕里面的物品会被我打碎). S: Sure, no problem.